FAQ | Jessica Wilde Designs
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FAQ

Frequently asked questions

Should you need further assistance please get in touch.

What payment methods are accepted?

All payments are via PayPal using a secure checkout, you do not need to create an account and a range of debit and credit cards are accepted. No payment details are stored on site.

 

What are the delivery costs?

UK delivery is free!

Please take care to ensure your delivery address is entered correctly and accurately, no responsibility can be taken for orders consequently lost or sent to the wrong address.

International delivery costs are £2.95 – £14.95 depending on size/weight.

 

When will my order arrive?

Please allow 2-5 days for domestic UK orders. Should you need a faster guaranteed delivery please chose the express delivery option on checkout, also feel free to get in touch to confirm an expected delivery.

All international orders are sent by standard Royal Mail air mail, delivery times can vary and there is no option for express delivery or tracking.

Please be aware of any import charges and customs fees you could be responsible for paying to receive your goods.

 

Do you do gift orders?

Yes we do! Just tick the option for free gift wrap and would order will be wrapped in tissue paper and natural twine with a floral gift tag.

If you want us to send direct to your recipient, just include your message in the comments box when ordering. Please limit to approx 28 characters, any queries at all feel free to message us.

 

 Can I get a refund or exchange?

You have 14 days to request a refund if you are not happy with your time, please email sales@jessicawilde.co.uk to arrange the return. Unfortunately we are unable to offer refunds after this period unless the item is faulty or it’s during our extended Christmas return period.

Please note the order will only be refunded on receipt of the goods in original condition. Buyer is responsible for returning goods, we recommend using recorded delivery where possible.

Please  allow 14 days form receipt of returned goods to process the refund.

 

My item is damaged or faulty?

If an item is faulty on receipt or develops a fault please email sales@jessicawilde.co.uk within 30 days to arrange your replacement or refund. Instructions for return will be emailed and postage will be covered for returning faulty products.

 

Can I cancel my order?

To cancel an order please let us know within 12 hours. Notification for instance, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. Please note if your order has already been dispatched you will need to arrange a return at your cost.

 

 There’s an error with my order?

If there is an error with your order please contact Jessica on sales@jessicawilde.co.uk within 48hrs of receipt of goods. Unfortunately we are unable to take responsibility for incorrect delivery details.

General FAQ for Students

 I often receive emails and questionnaires from students which  unfortunately I’m unable to always answer individually, so instead I’ve put together this useful FAQ if you’re looking to work in the design industry.

Hope it helps and wish you all the best on your creative journey!

 

What’s your inspiration?

I’m a keen photographer so always have my camera with me to capture florals, botanical forms and animals. Living in Staffordshire I’m lucky to have some great countryside and woodland walks on my door step and also enjoy many a mini adventure around Wales.

What’s your creative process?

I tend mostly to work in fineliners and ink using photographs or flowers and other found things as my reference. I often work on loose sheets of paper as it helps loosen up the creative process, and also love switching from super fine detailed work to getting messy with the paints and ink. I then scan everything in and manipulate it in Adobe Photoshop and/or Illustrator, adding colour and layering up various textures.

 

Where did you train?

I studied Textile Design at Birmingham City University specialising in weave, I really enjoyed the process of creating fabric and loved working with textures. I did miss my drawing though and pattern is a real passion of mine so later side stepped back to print.

What industry experience do you have?

I was lucky enough to have a year in industry at Monsoon Accessorize Ltd. whilst studying which I found incredibly valuable. I also undertook placements with other high street retailers and trend consultants/agencies which all helped me understand the industry when I was first starting out. On graduation I worked as a wallpaper designer for a manufacturer for five years before deciding to go it alone.

 

Who are some of your favourite inspirational designers/brands?

Marimekko, Harlequin, Scion, Timorous Beasties, Ikea, Zandra Rhodes, Missoni.

 

What is your normal day like?

My day normally starts by doing general admin and emails, followed by tending to any online orders that need posting out. Once the small jobs are out the way I get stuck into my design work, whether that’s projects or new development. Within my week I also take time to do book-keeping, marketing and planning.

 

 

What advice would you give in regards to breaking into the industry?

Industry experience is really valuable when first starting out, whether it’s design placements or working in a studio, research your companies well and be positive and persistent.

For more industry information and further training see the links below:

Moyo Magazine

Make it in Design

Make Arts the Sells

Pattern Observer

 

What advice do you have for someone wanting to start up a business?

Starting a business is hard work, it takes some nurturing but it can be incredibly rewarding! For creative startups The Design Trust website has some great guides that have really helped me over the years on things like pricing, funding, marketing and lots more.

 

Do you have any placements available?

Unfortunately I’m unable to offer any at this time.