Delivery and Returns
Should you have queries please find more information on the FAQ page or email us at firstname.lastname@example.org
UK mainland standard delivery is free!
Please take care to ensure your delivery address is entered correctly and accurately, no responsibility can be taken for orders consequently lost or sent to the wrong address.
International delivery costs are £2.95 – £14.95 depending on size/weight.
UK only special delivery, 1-2 days lead time with a signature required on receipt. Please note the jewellery is often made to order so may take a day or two longer, please feel free to email if you need it for a particular date.
£2.95 – £14.95 depending on size/weight.
International orders are sent by standard UK air mail and delivery times are on average 7-10 days but can vary. Please be aware of any additional taxes or fees your country may charge.
Unfortunately we can’t be responsible for items lost in the post but we will try to assist as much as possible.
We’ll endeavour to inform you of any delay to your order.
Returns and Refunds
You have 14 days to request a refund after receipt of the goods if you are not happy with your item, please email email@example.com to arrange the return. You will then have 14 days to return the items to us, please note the order will only be refunded on receipt of the goods in the original condition. The buyer is responsible for returning goods, we recommend using recorded delivery where possible.
Please allow 14 days from receipt of returned goods for the refund to be processed.
Extended Christmas Returns
All goods received between 1 November and 21 December 2018 (inclusive) can be returned in their original condition at any time before 19 January 2019.
Damaged or Faulty Items
If an item is faulty on receipt or develops a fault please email firstname.lastname@example.org or ring us on +44(0)7740768929 within 30 days to arrange your replacement or refund. Instructions for the return will be emailed and postage will be covered for returning faulty products. Please note this excludes sample sale items that have been sold as seconds, we still offer full refunds but the buyer is responsible for returning the item.
Sale Refunds & Returns
Reduced items and those purchased in sample sales are eligible for a full refund, please let us know within 14 days. The buyer is responsible for return postage costs, we strongly recommend a recorded delivery service such as Royal Mail Signed For. Please contact us to arrange the return and we will advise of the delivery address.