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Delivery & Returns
Surface Pattern Designer Jessica Wilde, beautiful hand drawn illustration inspired by florals and nature. Based in Staffordshire UK
surface pattern designer, freelance designer, textile designer, wallpaper designer, art licensing, botanical illustration, floral illustration, biophilic design, botanical gifts
5377
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Jessica Wilde Design / Delivery & Returns

Delivery and Returns

 

You can also find more information on the FAQ page or feel free to email us at design@jessicawilde.co.uk

UK Delivery

Our current dispatch times are 5-7 days, please feel free to get in touch before placing your order if you need it for a particular date.

 

Please take care to ensure your delivery address is entered correctly and accurately, no responsibility can be taken for orders consequently lost or sent to the wrong address.

 

Tracked Delivery

All orders over £50 will be sent with tracking in the UK, please remember to include your mobile number for notifications from our courier. You will not be required to physically sign for your delivery during lockdown.

 

For orders less than £50 you can also choose this as an optional extra in your cart.

 

International Delivery

International orders are sent by standard UK air mail and delivery times are on average 7-10 days but can vary. Please be aware of any additional taxes or fees your country may charge.

Unfortunately we can’t be responsible for items lost in the post but we will try to assist as much as possible.

 

We’ll endeavour to inform you of any delay to your order.

 

Returns and Refunds

You have 14 days to request a refund after receipt of the goods if you are not happy with your item (excluding custom orders/made to order art prints and frames, please see below). Please email sales@jessicawilde.co.uk to arrange the return. You will then have 14 days to return the items to us, please note the order will only be refunded on receipt of the goods in the original condition. The buyer is responsible for returning goods, we recommend using recorded delivery where possible.

Please allow 14 days from receipt of returned goods for the refund to be processed.

 

Custom Orders (including large scale & framed art prints)

We work with production partners for all our larger art prints and made to order frames, please allow extra delivery time for these. They will be dispatched directly to you and where possible produced locally to you to reduce our carbon foot print.

 

Unfortunately we are unable to offer refunds for custom orders unless faulty, these include made to order framed art prints and made to order large scale prints. If faulty or arrive damaged, we will need photos for reference.

 

Damaged or Faulty Items

If an item is faulty on receipt or develops a fault please email sales@jessicawilde.co.uk or ring us on +44(0)7740768929 within 30 days to arrange your replacement or refund. Instructions for the return will be emailed and postage will be covered for returning faulty products. Please note this excludes sample sale items that have been sold as seconds, we still offer full refunds but the buyer is responsible for returning the item.

 

Sale Refunds & Returns

Reduced items and those purchased in sample sales are eligible for a full refund, please let us know within 14 days. The buyer is responsible for return postage costs, we strongly recommend a recorded delivery service such as Royal Mail Signed For. Please contact us to arrange the return and we will advise of the delivery address.